Constructing flight attendant identity in safety reports to a government agency

ChinaSouthernAirline22This paper investigates the emergence of occupational identity from voluntarily-submitted safety reports written by flight attendants to a US government aviation safety regulatory agency. Using an analytic framework informed by ethnography of communication and interactional sociolinguistics paradigms, this paper argues that the report discourse reflects aviation institutional, hierarchical, and occupational communicative and structural norms. The linguistic practices, indexical stances, and ideologies created and oriented to in the report discourse contribute to a contextually-relevant identity. The construction of this identity is informed by alignment to the ratified audience for which the reports are written, namely actors higher in aviation institutional authority than the flight attendant authors.

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Constructing flight attendant identity in safety reports to a government agency

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