Delta B757 diverted due to bad behaviour of the crew (22 Jan 2016)

A Delta Airlines Boeing 757-200 performing flight DL-2598 from Los Angeles,CA to Minneapolis,MN (USA), was enroute at FL370 about 180nm south of Salt Lake City,UT (USA) when the captain decided to divert the aircraft to Salt Lake City telling ATC he wanted to hear from his flight attendants. The aircraft landed safely on Salt Lake City’s runway 16R about 40 minutes after leaving FL370.

A passenger reported that three cabin crew were sent off due to “bad behaviour”. The airline subsequently sent a letter of apology stating:

“… some of our team members did not display their best behavior. We expect our flight crew to be nothing but courteous and professional at all times and what you experienced was far from that. I am sorry we didn’t deliver on our brand promise for you today.”

The aircraft remained on the ground for about 80 minutes, then continued the flight reaching Minneapolis with a delay of 75 minutes.
It was later learnt that two flight attendants were disagreeing over work issues and engaged in a fist fight, a third lady trying to calm the other two down was hit by the flying fists, the purser informed the flight deck and the captain decided to divert.

Have a listen to this recording and not how this incident was reported and handled. Obviously there are internal communications about this incident that we do not have access to, but if you a member of the flight crew, how would you have communicated and dealt with this incident?

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