Issues in Crew Resource Management (CRM) are discussed, including its definition and primary goals of recognizing and managing threat and error. CRM is a component of an organization’s safety efforts and must be driven by valid data on operational issues. Data requirements for a safety culture include proactive information on crew behavior. The use of non-jeopardy, Line Operations Safety Audits (LOSA) to document threat, error, and crew behavior in line operations is discussed. Models of threat and error in the aviation system are presented, based on LOSA data from three airlines.
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