Angry pilot puts blame on LAX and gets angry

We all know that some people get angry easy, we also know that some people may not have had an easy day – but does that excuse the non-professional attitude by the pilot in this recording.

Have a listen and take not of the communication style and methods used in this exchange. If someone is having a “bad hair” day, then can they excused for not being professional in their duties?

What do you think should happen to alleviate situations like this? Please discuss.

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