Frequently Asked Questions

Select any of the separate FAQs below to to see the questions in each FAQ.

Being an Agent (1)

This is a very common question as the terms are similar – however the concepts are very different.

An Agent of Aviation English Academy is someone (or an organisation) that sells our courses and services to other parties. Agents seek students and recruit those students into any of our courses or study programs.

A Partner though, is another flying school or aviation organisation and we integrate our specialised courseware into their existing programs. We, and our agents, will also market these programs on our website and to our corporate clients – and in the case of our agents, they will also market the programs of our partners to their clients. This will provide flying schools and/or aviation organisations with increases exposure as well as the ability being to provide a comprehensive study program that includes their flying programs as well as our specialised ICAO Aviation English courseware and testing services.

Partnering with AEA (8)

We publish several professional newsletters which are distributed to aviation professionals, enthusiasts and agents from around the world. These include a professional journal that is specific to the teaching and studying of Aviation English; a separate newsletter covering the safety and current accident issues from the sector as well as a general newsletter covering course and industry news. Your flying courses and study programs will be advertised in these and also on our web site.

In addition, we also do a number of daily broadcasts on our Facebook, Google+ and Twitter accounts and these broadcasts are distributed to a large number of aviation professionals and enthusiasts. Links and references to your products and or services are also advertised in these.

This wide distribution model broadens your exposure and opens up your potential market far beyond a simple website.

We will market any flying course or learn to fly study program that your organisation conducts. This also includes the booking of flying lessons and the hiring of aircraft (we can provide calendar and scheduling options in sales).

There is no limitation as to how many items/products we will market for you but each product has to be educational focused and be related in some way to the aviation industry.

You can still put your courses/products on your own site but you will need to manage your site or to pay someone to manage it. They may not have a state-of-the-art e-commerce site such as ours that is distributed to a variety of data centres around the world which makes access and availability to your products faster and more secure to potential international students or clients. Nor may they advertise your products to aviation professionals and industry watchers in newsletters, in our specialised social media circles and on a freely available iPhone app.

We also manage the complete e-commerce process. You only need to supply the necessary information for each course through our Partner Portal and we will take care of the rest. This includes the management of the e-commerce backend and the client interface, the presentation and marketing of your flying programs and courses to potential students, aviation professionals and organisations – and also the advertising of your courses in our newsletters and social media circles. By doing all of the above, you have more time to run your business as well as gaining a higher exposure of your business and products to the aviation industry.

This is a very common question as the terms are similar – however the concepts are very different.

An Agent of Aviation English Academy is someone (or an organisation) that sells our courses and services to other parties. Agents seek students and recruit those students into any of our courses or study programs.

A Partner though, is another flying school or aviation organisation and we integrate our specialised courseware into their existing programs. We, and our agents, will also market these programs on our website and to our corporate clients – and in the case of our agents, they will also market the programs of our partners to their clients. This will provide flying schools and/or aviation organisations with increases exposure as well as the ability being to provide a comprehensive study program that includes their flying programs as well as our specialised ICAO Aviation English courseware and testing services.

There is no limit as to how many of your products we will market and make available on our website – however we do want to be practical and have products that are directly related to courses and study programs only.

We will not market retail based products for you. This includes items like headsets, clothing, watches or any other form of retail item.

The only products we will market for you are educational related courses and study programs – but we won’t set a limit as to how many.

You will be notified by e-mail as soon as any of your courses or services has been sold (or if someone has enrolled in one of your flyjng programs). Obviously you will need an email account however if you do not have one then we recommend that you obtain a free Gmail account through Google.

Additionally, if you are using a smartphone, then you can configure your device to automatically receive emails. This means that you do not have to be using your computer to know when one of your products has been sold as the notifying email will arrive on your smartphone.

There are 2 distinct ways we will pay you. The first method is via PayPal – which is one of better known standards for online transactions. PayPal is internationally focussed and allows us to receive and send money internationally very quickly. If you choose to receive your sales by PayPal then we will pay your money into your PayPal account as soon as each transaction occurs – that is, as soon as one of your items sells (or as soon as a student enrols in one of your programs) then we will pay you and notify you straight away. Once the money has gone into your PayPal account, you can then withdraw those funds into your nominated bank account immediately. You will need to have your own PayPal account to be paid via PayPal but these are freely available for you. With a PayPal account, you can also receive and send funds to or from a variety of international sources.

The second method that we can pay you is via bank transfer. If you have chosen to receive funds via a bank transfer then we will pay you on a weekly basis. Due to the complexities of international and cross institutional banking systems, we are unable to pay into your bank account as soon as each transaction occurs but you are paid within 5 working days of each transaction.

Supplying photos or images for your products/services is not necessary but having them does help when selling and marketing your courses and flying programs. Studies have shown that people/customers are more responsive when they see an image of a product and having such images greatly increases the potential sale of that product.

If you are selling a product or service that is not easily represented by an image – for example flying lessons, then you can use your imagination and provide a picture of your aircraft. If you are stuck with ideas for appropriate images, then you can ask our friendly support staff through our online help and support system.

Studying with Us (3)

Our online courses are designed to run on any current desktop or mobile computing device.  This means you can have either a Windows, Apple or Linux based desktop and still be able to study any of our online courses.

You can also study on a portable laptop and/or iOS or Android tablet.

Your computer or device will need to be connected to the Internet though and you will also need to be able to watch videos and listen to audio recordings.

Finally, you will also need to have a Skype account and be able to communicate using Skype.  It is your choice on whether you want to use a headset while communicating with Skype.

CASA-logo-stackedThe Civil Aviation Safety Authority of Australia (CASA) has promulgated two different English language proficiency standards for flight crew, namely, the International Civil Aviation Organization (ICAO) aviation language proficiency standards for operational flight crew and the CASA general English language standards for student pilots.

ICAO language proficiency standard for operational flight crew (ELP)
ICAO has directed its member states, including Australia, to assess and certify that all operational flight crews (and air traffic controllers) are competent in radiotelephony communications as well as proficient in the language used in aviation including ICAO approved phraseologies. Hence it is about aviation language.

This ICAO language proficiency standard became effective on 05 March 2008. CASA has fully implemented the ICAO standards to enhance safety in flight operations.

The aviation language used in Australia is aviation English; aviation English is also the standard international aviation language. Therefore the language used by CASA to assess flight crew aviation language proficiency is aviation English.

In Australia, the ICAO required aviation English language proficiency is commonly known as or referred to by the abbreviation ELP.

ELP is a mandatory prerequisite for the issue of an operational licence, namely, the Private Pilot Licence (PPL), Commercial Pilot Licence (CPL), Air Transport Pilot Licence (ATPL) and Flight Engineer Licence (FEL).

CASA general English language proficiency standard for student pilots (GELP)
CASA has promulgated an Australian standard on general (or everyday) English language proficiency for student pilots undertaking flying training in Australian airspace.

The standard is commonly known as or referred to by the abbreviation GELP.

GELP is a mandatory prerequisite for the issue of a student pilot licence (SPL).

Important note: As ELP and GELP are different, an achievement in one standard cannot be used as a substitute to satisfy the other standard.

General English test criteria

CASA sets a minimum standard of general English language proficiency for applicants of the Student Pilot Licence (SPL).

The aim of requiring student-pilots to have a minimum proficiency to communicate orally in general English is two-fold, to enable the SPL holder to safely conduct flying training operations as well as have a practical prospect of attaining the required minimum ICAO language proficiency standards by the time the training is completed.

The requirement for SPL applicants to produce documentary evidence of general English language proficiency came into force with effect from 1 January 2009.

If SPL applicants are unable to demonstrate they have been schooled in English or employed for a defined period in a specified English speaking country, they must have their English proficiency proven through a general English language test acceptable to CASA, and to the required minimum standard.

CASA has nominated IELTS or TOEFL or TOEIC as the acceptable general English language test. These international general English tests are delivered by commercial companies which are completely independent of CASA.

Some authorities in English speaking countries rely on a pass in one of these tests as admission requirement for non-native English speakers to their colleges and universities, or for those applying to migrate, etc. Therefore applicants should not assume the company administering these tests would automatically know they require a pass to satisfy CASA language criterion for issue of a SPL.

For example, as in the case of TOEIC, SPL applicants should note that the required test to meet the CASA SPL criterion would consists of two separate sittings with the associated fees, one for Listening & Reading and another for Speaking & Writing.

The applicants are personally responsible for informing the test centres exactly what test or tests they wish to take.

Additionally, like all exam sittings, prior arrangements would be essential as there is considerable demand for such general English language testing. CASA advises candidates to lodge their applications as early as possible.

CASA requires the minimum scores for the respective English language tests for the issue of a SPL:

Test typeMinimum score
International English Language Testing System (IELTS) General or Academic training moduleOverall grade of 5.5 with no paper lower than 5
Test of English for International Communication (TOEIC-Secure Program/Public Testing Centre)(a) listening – 350;
(b) reading – 300;
(c) speaking – 160;
(d) writing – 140
Test of English as a Foreign Language internet based test (TOEFL IBT)71
Test of English as a Foreign Language computer based test (TOEFL CBT)197
Test of English as a Foreign Language paper based test (TOEFL PB)530

Validity of general English language test when applying for SPL
The test taken by applicant shall not be older than 2 years on date of application for the SPL.

There is no single answer to this.  If you an Australian citizen and have a good command of English then you can enrol in a flying program when you are 16 years old.

However, if you are an international student and wanting to come to Australia to learn to fly (and to study IELTS and ICAO Aviation English) then you need to be at least 18 years old.

Testing Services (3)

ETAP is designed for Aviation professionals and/or organisations that need to have an understanding on the English ability for a specific individual or for a group of employees or new recruits. If further training is required – either to maintain operational proficiency or to improve in specific areas, then the individuals and/or their sponsors are able to identify and select a suitable training program based on the testing results.

Click here to learn more about the ETAP Testing services.

ETAP stands for English Test for Aviation Professionals.

ETAP will measure a person’s level of General English as well as assess their ability in speaking, listening and understanding ICAO Aviation English using ICAO guidelines. The test is broken down into 7 separate parts (Reading, Writing, Vocabulary, Listening, Speaking, Grammar and ICAO Phraseology) and students have 2 hours to complete the test. They can pause the test and re-start it after they complete each individual part but they can only attempt each part only once.

Click here to learn more about the industry leading ETAP testing services.

We conduct testing in two different ways.

Firstly, we do online testing using our secured state-of-the-art system.  This allows individuals or groups of students to be tested from anywhere in the world – as long as they have Internet access.

We also do in-house testing.   We regularly conduct testing at our locations in both Canberra and Sydney and also travel to client locations to do testing at their facilities.

Our IELTS testing can only be conducted in Canberra as we have an official IELTS Testing centre, and our ETAP testing can be conducted by any authorised ETAP Examiner at any location.

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